A new ERP has Scooter’s Coffee brewing momentum
“We appreciated the collaboration with our implementation partner, Grant Thornton, whose expertise helped ensure we delivered on our ERP vision.”
Scooter’s Coffee
At a glance
Client
Scooter’s Coffee
Industry
Restaurant
Our role
Implement a NetSuite cloud ERP
Our solution
Design, implementation and support
A NetSuite ERP aligned to accelerate growth
Scenario
Supporting rapid franchise growth without disrupting operations.
Approach
ERP advisory, design and implementation.
Result
More than 900 locations supported; a six-month deployment; zero order interruptions during rollout.
Scenario
Preparing for the next phase of franchise growth
As Scooter’s Coffee continued expanding its national footprint, leadership reached a growth-driven inflection point. With more than 900 locations across the U.S. and a rapidly evolving business model, the company needed to ensure its enterprise systems could scale alongside the brand — without introducing risk to franchise owners or disrupting the customer experience.
This was a signal of growth readiness. Leaders sought greater visibility, consistency and integration across core business functions to support expansion, new formats and increasing operational complexity. At the same time, any change needed to preserve the speed, reliability and simplicity franchisees depend on every day.
Scooter’s Coffee set out to modernize its enterprise foundation in a way that would support continued growth while protecting the franchise model that fueled its success.
Approach
Designing for scale, continuity and franchise realities
Scooter’s Coffee partnered with Grant Thornton to help design an Oracle NetSuite ERP platform aligned to long-term growth rather than short-term replacement. The focus was not simply on deploying new technology, but on how the platform would be implemented and scaled within a franchise-driven business.
Together, the teams prioritized design decisions that emphasized integration reliability, data consistency and operational continuity. Core systems were unified within a single ERP backbone to reduce complexity and improve visibility, while deployment sequencing was planned around real franchise operations.
Testing and rollout were structured deliberately to protect critical ordering, inventory and fulfillment processes. Integration testing was conducted independently from user acceptance testing to identify and resolve downstream dependencies early, reducing risk during go-live.
This franchisee-first approach enabled Scooter’s Coffee to move quickly while maintaining stability — a critical requirement for a brand serving customers at speed across hundreds of locations.
Result
A scalable foundation delivered without disruption
In six months, Scooter’s Coffee successfully deployed a unified ERP platform designed to support its current footprint and scale well beyond 1,000 locations.
Key outcomes
- Zero order interruptions during rollout, achieved through deliberate, franchisee-first planning and design
- Eight core systems unified into a single ERP backbone
- Financial close cycles reduced from days to hours
- Real-time visibility for corporate leaders and franchise owners
- With a modern enterprise foundation in place, Scooter’s Coffee now has the visibility, consistency and scalability needed to support continued expansion while preserving the franchise experience that differentiates the brand.
It’s a part of how Grant Thornton helps growing organizations design enterprise platforms that scale with the business.
Connect with our team
Oracle Alliances Director
Grant Thornton Advisors LLC
Paul Lepine serves as Grant Thornton's Alliance Director for the firm's Oracle and NetSuite Alliance Partnership across North America. With over 15 years of sales and marketing experience, Paul provides the practice with a proven track record of transitions / multi-pillar business transformations, campaign development, application sales training outreach, customer engagement, and ecosystem visibility.
Partner, Technology Modernization
Grant Thornton Advisors LLC
John Miksich is a partner with Grant Thornton. He has more than 17 years of experience developing enterprise resource planning, enterprise performance management and business intelligence solutions.
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