Financial services CFOs embrace tech’s benefits

AI can improve services and customer experience


CFOs focus on adapting and streamlining operations


Technology, including AI, is enabling improvements in services and processes, asset management and banking CFOs said in this Grant Thornton survey. See how these CFOs are putting tech to good use.


Key Findings

  • Seventy-one percent of these CFOs are using technology to streamline operations.
  • Tech also is helping firms and banks manage labor costs and improve the customer experience.
  • Amid the intense focus on technology, these CFOs are carefully monitoring cybersecurity risks.
  • Regulatory compliance is the top concern for CFOs in these industries.

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