Insights from our Digital Transformation Survey
of COOs say reduced operational costs are one of their top three metrics for determining ROI on tech investments.
Operations executives are constantly searching for technology-enabled efficiency that leads to lower costs and higher profitability. Many times, these efficiencies surface through suggestions from thoughtful, innovative end users.
of COOs listed data analytics and business intelligence among their top three priorities for technology enhancements. They’re looking for strategic insights that they can implement to enhance profitability.
Customer-facing technologies are the No. 1 focus for COOs’ tech investments this year. Tools such as chatbots and self-service portals can help customers get the products and services they need — without occupying a company’s busy human labor force.
A COO’s perspective
“We expect to see major strides in operational efficiency through the adoption of smart technologies like IoT, AI, and automation. These tools will help streamline production, reduce downtime through predictive maintenance, and enhance overall throughput. At the same time, digital tools will bring much-needed transparency to the supply chain, enabling better forecasting, inventory control, and responsiveness to external disruptions.”
— Retail company COO in our Digital Transformation Survey
On the path to efficiency and profitability, many COOs are championing:
Phased rollouts that start small and scale up
Designs that meet the needs of users
