A consolidation without service interruption
12
The team completed the closure and transition in less than 12 weeks.
9
The project integrated more than nine product families.
7
The project designed future state processes across seven functional business units.
At a glance
Client
Tech professional services firm
Industry
Professional services
Our role
Drive integration success
Our solution
Planning and support for success
Successful transition
Scenario
A professional services firm wanted to migrate and integrate business operations for nine products to a new ERP at a new facility.
Approach
The Grant Thornton team helped the company develop and implement interim and future-state processes across seven business functions.
Result
The company successfully transitioned to the new facility and ERP solution without any interruption to service or impact on customer satisfaction.
Scenario
A migration under pressure
A professional services firm wanted to migrate and integrate business operations for nine product families to a new Oracle NetSuite ERP at a new facility. However, the firm had contracts to support security and defense technology, and the integration coincided with new product launches during a high-demand season that was driving 400% of the normal system demand. The multiple product lines, contract requirements and high volume of demand created resource limitations that threatened to delay or derail the migration to the new ERP and facility.
The migration was further impeded by inadequate standard operating procedures and training documentation for operational processes within the integrated business. The live date for this migration required the firm to design both interim and ideal state processes, and the team experienced a lack of alignment that forced it to postpone the live date.
Approach
Steady and structured transition
To ensure the migration’s long-term success while maintaining stability for immediate high-volume needs, the Grant Thornton team helped the company develop interim and future-state processes across seven business functions.
The team designed processes to strategically minimize the amount of inventory and equipment remaining in the closing facility, planning asset migrations to ensure that the new facility transitioned to serving customers, fulfilling contract requirements and decreasing lead times.
The team also defined and trained the company’s staff on interim processes that brought the Oracle NetSuite ERP solution up to speed, collaborating across the company to develop those processes and preparing staff to follow them.
Finally, the Grant Thornton team developed and completed readiness checks at the new facility to ensure that its assets, processes and team were ready to successfully meet customer needs and fulfill orders according to the transition schedule.
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Result
Completion in 12 weeks
Ultimately, the Grant Thornton team designed and implemented processes that successfully transitioned the company to a new facility and Oracle NetSuite ERP solution without any interruption to service or impact on customer satisfaction.
The team developed an inventory transition plan and integrated nine product families, designing and implementing future-state processes across seven functional business units to support service and distribution from the new facility.
With the team’s assistance, the company completed its transition and closed the old facility in fewer than 12 weeks.
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This Grant Thornton Advisors LLC content provides information and comments on current issues and developments. It is not a comprehensive analysis of the subject matter covered. It is not, and should not be construed as, accounting, legal, tax, or professional advice provided by Grant Thornton Advisors LLC. All relevant facts and circumstances, including the pertinent authoritative literature, need to be considered to arrive at conclusions that comply with matters addressed in this content.
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For additional information on topics covered in this content, contact a Grant Thornton Advisors LLC professional.
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